Cleveland Clinic Portland Place Outpatient Centre

Cleveland Clinic Portland Place Outpatient Centre 2022-02-25 Person 4 5 0

I was made to wait for TWO hours for the MRI because the nurse who "booked" me in did not follow the protocol and my visit was not in the booking system. There was another patient who had the same issue like me who was "double booked" but not in the system Very poor indeed

Cleveland Clinic Portland Place Outpatient Centre 2022-02-24 Person 5 5 0

Dr Ruth Whitby was attentive, thoughtful, and clear in her advice and recommendations and continued to provide an excellent and reassuring service. The receptionist was particularly helpful and friendly both on Ground and 4th floor.

Cleveland Clinic Portland Place Outpatient Centre 2022-02-24 Person 5 5 0

Cleveland Clinic Portland Place Outpatient Centre 2022-02-24 Person 4 5 0

Some confusion over which floor my consultant was based and not clear who to book next appointment with on the desk

Cleveland Clinic Portland Place Outpatient Centre 2022-02-24 Person 2 5 0

Cleveland Clinic Portland Place Outpatient Centre 2022-02-24 Person 5 5 0

Service is amazing the staff are soo friendly I have been to many private hospitals but never to one so so friendly and would do anything for you

Cleveland Clinic Portland Place Outpatient Centre 2022-02-23 Person 3 5 0

It is an efficient and well run service. Thank you. However, as the carer to an autistic learning disabled adult, I believe there could be more appropriate communication and support. There seemed to be a lot of staff but not providing help. And this survey starts with a drop down menu which reflects your internal administration, not the patient perspective. I have ticked what I think it is but the Dr is not listed at the end.

Cleveland Clinic Portland Place Outpatient Centre 2022-02-23 Person 5 5 0

Very happy with everything.

Cleveland Clinic Portland Place Outpatient Centre 2022-02-23 Person 4 5 0

The team overall work very well. It is a smooth set up and the surgeon was very good.

Cleveland Clinic Portland Place Outpatient Centre 2022-02-21 Person 5 5 0

very kind and professional staff, clinic very clean and comfy, doctor very professional, listened me very carefully